A user-friendly messaging app for your business
WhatsApp Business is a free-to-download social and communications app that lets business owners connect to their consumers more effectively. It offers a convenient way for people to inquire about a product or service through chat messages, which is a perfect fit for the fast-paced lifestyle of modern customers.
WhatsApp Business is equipped with features that are helpful in providing good customer service. While the function is similar to other chatting apps like Telegram or Facebook Messenger, this option offers business-focused attributes. It also has a clean interface that makes it easy to navigate the app.
Deliver instant responses
It is true that there are a lot of other ways to contact businesses like sending messages through social media pages or calling the business establishment itself. However, not everyone has the time to place calls or visit pages especially for those who are busy. Voice calls can also be missed and cannot be done simultaneously. Meanwhile, establishing social media engagement can be very distracting because of the many contents available online.
WhatsApp Business, therefore, offers a neater, faster, and more organized way where business owners can cater to a wide number of customers without any delay. Communication is made simpler through a straightforward way of receiving and sending back chat messages. One of the things that make this communication app useful is its messaging tools that allow users to send default responses with just one click, which will then be automatically replied to people who will send you a query for the first time.
Monitor and organize your messages
Another good thing about WhatsApp Business is that you can generate other messages. An example of which are replies for when you are currently unavailable at the time they send the query and a quick reply template that you can just click on when a customer shoots a frequently asked question. Beyond the automatic replies, the app also allows you to monitor your account’s traffic.
That means you can see the number of messages you receive and inquiries that are yet to be answered, among other things. This data will prove to be useful in determining which methods will guarantee you a wider engagement so you can strategize and improve your methods. To help you in sorting out messages, you can color code them according to the nature of the conversation. For instance, you can label those who have questions about their pending orders, payment, and even those who you deem are bogus buyers.
Aside from text messages, you can also use this app to send multimedia files, make local and international calls, and even create a group chat. Just keep in mind that calls will have data charges. Another thing to consider about this app is that it does not support multiple accounts. Unlike other chatting options such as Messenger, which allows you to login up to five accounts at once, this alternative only allows you to login one account.
Improve your customer service
WhatsApp Business is basically an app that can help improve your business’ customer service by efficiently managing customer inquiry, which eventually results in good consumer impressions. At the same time, it increases the efficiency and productivity of the entrepreneurs because it helps with business management. It offers a better and more convenient way for both sellers and buyers to connect with each other thanks to its convenient design.
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